1. Introduction
Saedesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website saedesk.com, use our platform, or interact with our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, company name, and billing information when you create an account or subscribe to our services.
- Usage Data: Pages visited, features used, time spent on the platform, and other interaction data to improve our services.
- Technical Data: IP address, browser type, operating system, device information, and cookies.
- Content Data: Documentation content, configuration files, and assets you upload or create using our platform.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain our platform and services
- Process transactions and manage your subscriptions
- Send administrative emails, updates, and marketing communications (with your consent)
- Analyze usage patterns to improve our features and user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our platform (such as hosting, payment processing, and analytics), subject to strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, unless retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
8. Cookies
We use essential cookies to ensure our platform functions correctly. We also use analytics cookies (privacy-focused, no personally identifiable information) to understand how our platform is used. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at privacy@saedesk.com.